Employee Support

You're an employee at a company that uses Paylocity.

Protecting your private, personal information is seriously important to us.

That's why we have strict security rules in place. We cannot access or share employee information with anyone other than the Paylocity administrator at each company. Please contact your HR department (even if you're not employed there anymore) for additional support. We've also collected some frequently asked questions here that will help.

Frequently Asked Questions

I've forgotten my password. How do I reset it?

Desktop: Click "Help" at the top right of your login screen. Choose "Forgot Password," and follow the prompts. Once logged in to the Self-Service portal, click "Preferences" under "User Access" to change your username or password.

Mobile: You can't reset your password from the mobile app, but you can get help logging in. Tap "Login Help" at the bottom-left or the login screen. Tap "Forgot Password," and follow the prompts.

What's my Company ID?

Your company ID is the first field you fill in when logging in to Paylocity both on a desktop computer and in the mobile app. 

On desktop, you can also find your Company ID in the top left-hand corner of any application within Paylocity after logging in. In the Paylocity Mobile App, you can find your Company ID by choosing "More" and then "About" in the menu after you log in.

Why haven’t I received my one-time passcode?

If you haven't received your one-time passcode, start by checking your Spam folder. If you don't find it there, resend the code and choose the option to have it texted to you.

If you still have no luck, get in touch with your company administrator (even if it's a former employer). They can verify the phone number or email address is entered correctly in your employee profile.

Why don’t I have an email address on file?

An official work email has to be entered in your employee by your company administrator. You can enter a personal email address by logging in to Paylocity. Select "Employee Payroll File" under "Employees" in the top menu bar. In the "Personal" tab, make sure you're in the "Demographics" section, and enter your address under "Personal Phone & Email." Be sure to click the "Save" button when you're done.

In the mobile app, tap the arrow at the top right next to your name. Tap "Edit" at the top right, and enter your email address in the "email" field. Don't forget to tap "Save" at the top right when you're done.

How can I register my account? I'm receiving error messages.

If you're having trouble registering, it could be one of the following issues:

  1. The Company ID, last name, Social Security Number, and/or ZIP code you entered do not match what is in the system.
  2. The company administrator (even if you're not employed there anymore) needs to enable access for you. Typically, this person is your company’s HR or payroll manager.

I haven’t received my paycheck and/or direct deposit yet. What do I do?

If you have not received your physical paycheck or direct deposit receipt, contact the HR department (even if you're not employed at that company anymore) and verify your delivery address and/or direct deposit account information.

Who is my company administrator?

To find out who your company administrator is, please contact your current or former employer’s HR department. Typically, this person is your company’s HR or payroll manager.

How do I print a report or paycheck?

Desktop: To print a single past paycheck or a report of multiple paychecks, choose "Employee Payroll File" under "Employees" in the top menu bar. Select the "Pay" tab, and click "Check History." Choose the checks you want to print and click the "Print Summary Report button. To print a current paycheck, select "Current Check" and click the "Download a Printable Version" at the bottom.

Mobile: In the menu, choose "Pay" and then tap the envelope icon in the top-right corner. You'll be prompted to create a password, and then you'll be able to email a PDF of your most recent check stub. You can also email any past paychecks by tapping "History" at the bottom of your screen. Select that check date you want, and tap the envelope icon at the top-right corner.

How do I adjust my timesheet?

Once logged into Paylocity, choose "Time & Labor" from the main menu. Click "My Timesheet" on the top menu bar. In the Paylocity Mobile App, tap "Timesheet" in the main menu.

Note: Depending on the access level determined by your employer, you may not have the ability to adjust your timesheet. In that case, please reach out to your manager/supervisor for corrections.

How do I access my W-2s and other tax forms?

Desktop: After you log in to Paylocity, choose "Employee Payroll File" under "Employees" in the top menu bar. Select the "Pay" tab, click "Tax Forms," choose the year. You'll have the option to password protect the document or waive the protection, and then you can view the PDF file.

Mobile: Tap the menu at the top left, and choose "Pay." Tap "Tax Forms" at the bottom right of your screen, and choose the year(s) you want. Tap the envelope icon at the top right to send this info to an email address. You'll be prompted to create a password for the PDF by default.

If you are unable to access your employee account, contact your current or former employer’s HR department for additional support.

What do I do if there's an error on my W-2, 1095-C, or 1099?

Please contact your HR or payroll administrator to get help with errors on your tax forms.

My company no longer exists. How do I get my pay stubs, W-2s, or other documents?

For security purposes, we cannot access or share employee information with anyone other than the Paylocity administrator at each company, even if you are no longer employed there or the company is no longer in operation. You can obtain your past tax documents by reaching out to the current or former employer’s HR department or owners for additional support or by contacting the IRS directly.

Quick How-Tos by Topic

Our PEAK Knowledge Base is your self-serve resource for step-by-step instructions and product training. Getting there is easy.

1. Log in to the Paylocity desktop portal.
2. Click "Help."
3. Click "Knowledge Base."

Taxes, Forms, Withholdings, Oh My!

There's a lot that can be confusing when it comes to tax forms. We've collected a few PEAK Knowledge Base articles that walk you through them. Be sure you're logged in to view them!